1. Cancellation by Customer
1.1 Order Cancellation:
You acknowledge that (1) your cancellation, or attempted or purported cancellation of an order, or (2) cancellation due to reasons not attributable to Delivryz, that is, in the event you provide incorrect particulars, contact number, delivery address, etc., or that you were unresponsive, not reachable, or unavailable for the fulfilment of the services offered to you, shall amount to a breach of your unconditional and irrevocable authorization in Favor of Delivryz to place that order against the Restaurant Partners/Store(s) on your behalf (“Authorization Breach"). In the event you commit an Authorization Breach, you shall be liable to pay liquidated damages of an amount equivalent to the order value. You hereby authorize Delivryz to deduct or collect the amount payable as liquidated damages through such means as Delivryz may determine at its discretion, including without limitation, by deducting such amount from any payment made towards your next order.
1.2 Before Dispatch:
Customers can cancel their order any time before the restaurant or store confirms the order. To cancel, go to the "My Orders" section in the app and select the order you wish to cancel.
1.3 After Confirmation:
Once the order is Confirmed, it cannot be cancelled. If you have any concerns or issues with the order, please contact our customer support team.
2. Cancellation by Delivryz
2.1 Inability to Accept or Fulfil Order:
There may be cases where Delivryz is either unable to accept your order or has to cancel the order due to reasons including, without limitation, technical errors, unavailability of the item(s) ordered, or any other reason attributable to Delivryz, the Restaurant Partner/Store, or the Delivery Partner. In such cases, Delivryz shall not charge a cancellation fee from you. If the order is cancelled after payment has been charged and you are eligible for a refund of the order value or any part thereof, the said amount will be reversed to you.
3. Refunds and Resolutions
3.1 No Replacement or Refund Without Approval:
No replacement, refund, or any other resolution will be provided without the Restaurant Partner’s/Store(s)’ permission.
3.2 Complaints and Proof:
Any complaint with respect to the order, which shall include instances but not be limited to food spillage, foreign objects in food, delivery of the wrong order, or poor quality, will require you to share proof of the same before any resolution can be provided.
3.3 Instructions Not Followed:
You shall not be entitled to a refund in case instructions placed along with the order are not followed in the form and manner you had intended. Instructions are followed by the Restaurant Partner/Store on a best-efforts basis.
3.4 Processing of Refunds:
All refunds shall be processed in the same manner as they are received, unless refunds have been provided to you in the form of credits. The refund amount will reflect in your account based on respective banks' policies.
4. Contact Information
For any further questions or concerns about our cancellation and refund policy, please contact our customer support team at support@delivryz.com or +919226193487
